Our Rider Support team answers the needs of OneUp customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale.
We’re a tightly knit crew of thoughtful people who don't want any rides missed on our account.
KEY RESPONSIBILITIES - CUSTOMER SERVICE ASSISTANT
Helping our customers get back to riding through excellent written communication skills and rider focussed processes we've refined for years
Working in a collaborative team focused toward positive and efficient customer assistance
Developing a hands-on understanding of OneUp Components with an eye for technical problem solving and knowing first hand what our customers are inquiring about
This in office, Squamish based position is for 9 full-time days out of every 10; every second week you will have an extra day off. The position assumes a Monday-Friday schedule with every second Friday off.
8 hours/day with a 30-minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start.
Dependent on skill set and experience the salaried compensation for this role will be in the range of $48,000 - 52,000 CAD year, paid semi-monthly.
Principals only. Recruiters, please don't contact this job poster.